Case Study: a leading quality dental care service provider increases revenue and order size with Humach

100-Year-Old Dental Company Increases Revenue, Order Size

A leading quality dental care service provider sought to increase its revenue by enhancing its customer service to better promote its unique offerings, such as Saturday appointments and various promotions. The company partnered with the customer experience solutions provider Humach to recruit and train an expert team for this task.

Humach implemented a solution where its highly trained agents assessed customer needs to guide them toward relevant promotions and assist with scheduling. This strategy resulted in an 89% average customer satisfaction rate and significantly boosted client revenue by increasing the average order size, with specific successes like a 55% book to call conversion rate.