Case Study: PWI improves unbranded petroleum site connectivity and support with Hughes Secure Connectivity Services

Petroleum POS System Installer and Technician Improves Service and Capabilities for Unbranded Marketers Using Hughes Secure Connectivity Services

PWI, Inc. is a petroleum and natural gas dispensing and management systems provider that installs and services POS systems for retail fuel locations. Its unbranded marketer customers often struggled with inconsistent network performance, broadband outages, and the inability to tell whether POS failures were caused by the payment system or connectivity issues, leading to costly technician dispatches. To address this, PWI looked for a managed network service that could improve reliability and security without requiring changes to existing broadband infrastructure.

PWI selected Hughes Network Systems’ Hughes Secure Connectivity Services (SCS) to give unbranded sites enterprise-grade connectivity and cybersecurity. The solution provided managed firewall protection, remote access for troubleshooting, portal visibility for site management, and automatic 4G backup failover to keep transactions running during primary connection failures. With Hughes Network Systems, PWI reduced the need for on-site visits by resolving many issues remotely, saving time and money while improving service for its customers.

PWI