Case Study: Midwest Hotel Chain achieves reliable staff training and health-and-safety compliance with Hughes Network Systems (HughesON™ BreakroomTV)

Hotels Deploy Video on Demand Solutions to Train Staff on Changing and Safety Protocols

Midwest Hotel Chain, a management company operating more than 60 hotels and overseeing over 700 cleaning and maintenance staff, needed a reliable way to teach rapidly changing COVID-era cleaning and safety protocols and verify compliance. To meet that need they selected Hughes Network Systems’ HughesON™ BreakroomTV solution with Video on Demand, a cloud-based app running on LG SmartTVs.

Hughes Network Systems delivered a turnkey deployment—professional installation of SmartTVs at all 60 hotels, field maintenance, and a cloud CMS—providing on-demand step-by-step training, urgent alerts, and mobile access. The system lets managers track engagement and course completions in real time, staff members check daily for updates, and the chain can quickly update content, improving training consistency and helping ensure compliance across the entire workforce.