Case Study: Telecom achieves improved technical team efficiency with Huenei IT Services' Toolbox app

Telecom improves technician efficiency and service quality with Huenei IT Services

The customer, Telecom Argentina, a major telecommunications company, needed to significantly improve the efficiency of its existing mobile application used by field technicians for daily operational management. To address this challenge, they partnered with vendor Huenei IT Services for an Agile Software Development engagement using the Dedicated Teams model.

Huenei IT Services developed a new application called Toolbox by migrating to modern technologies like Ionic 4 and Angular. This solution integrated numerous management tools, including carrier line status queries, ADSL checks, and ticket generation. The results included a general improvement in user satisfaction, a higher quality of service for the end consumer, and improved visibility of the technical team's efforts for better business decisions.

Telecom