Case Study: Xentric Solutions cuts ticket resolution time in half with Hudu

Xentric Solutions Cut Resolution Time in Half with Hudu

Xentric Solutions, Inc., a managed IT services provider, faced challenges with fragmented documentation spread across platforms like OneNote and ConnectWise PSA. This made information retrieval time-consuming and sharing knowledge with clients difficult. They turned to Hudu for a centralized IT documentation solution to address these inefficiencies.

By implementing Hudu, Xentric Solutions consolidated its documentation into a central hub, utilizing features like Processes for SOPs and integrations with its PSA and RMM tools. This streamlined their workflows and automated data syncing. As a result, Hudu helped the company cut ticket resolution time in half and supported a 1.5x expansion of its client base, significantly improving operational efficiency.

Xentric Solutions, Inc.