Case Study: Neuland IT Solutions speeds onboarding and streamlines documentation with Hudu

Spreadsheets to a Single Source of Truth Neuland IT Solutions Meets Hudu

Neuland IT Solutions GmbH & Co. KG, a Germany-based MSP, faced significant challenges with its inconsistent and insecure documentation system built on Excel and SharePoint. The lack of revision history, non-standardized client documentation, and insecure password sharing created inefficiencies and risks for the company as it managed over one hundred clients. This led them to seek a new solution and adopt Hudu.

By implementing Hudu's IT documentation platform, the company established a single, secure source of truth. The solution’s knowledge base, custom asset layouts, and activity logs brought consistency and transparency to their processes. As a result, Neuland IT Solutions doubled its team size, accelerated new technician onboarding by 1.5 times, and achieved noticeably faster ticket resolution, all while gaining the ability to securely collaborate with clients.

Neuland IT Solutions GmbH & Co. KG

Hendrik Neuland

Chief Executive Officer