Case Study: Soaring Towers achieves 30% faster onboarding with Hudu

Soaring Tower Sees 30% Faster Onboarding & 20% Improved TTR

Soaring Towers, a managed service provider based in California, was struggling with outdated and difficult-to-locate IT documentation stored in SharePoint. This unreliable system led to slower technician workflows and a particularly inefficient, time-consuming onboarding process for new hires. Seeking a more reliable and centralized solution, they turned to Hudu.

By implementing Hudu's documentation platform, Soaring Towers created a single source of truth for all their client data and internal processes. The solution consolidated documentation and featured robust password management and a structured knowledge base. This allowed the company to reduce its new technician onboarding time by 30% and decrease its time to resolve support tickets by 20%, significantly improving operational efficiency.

Soaring Towers