Case Study: Paul the Geek triples client base with Hudu

Paul the Geek Triples Client Base with Hudu

Paul the Geek, a managed service provider based in Australia, faced significant challenges with inefficient and scattered documentation. Their previous systems were not built for IT professionals, leading to a lack of a single source of truth for client details and device information. This prompted them to seek a better solution from vendor Hudu and its MSP software.

By implementing Hudu, the company centralized all client and asset records, securely managed passwords, and built a standardized knowledge base. The impact for Hudu's customer was substantial: Paul the Geek tripled its client base, reduced ticket resolution time by half, and made client onboarding three times faster.

Paul the Geek

Paul Brereton

Owner