Case Study: Network Zoo achieves 2x faster ticket resolution with Hudu

Network Zoo’s 2x Faster Workflow with Hudu

Network Zoo, a managed service provider, was struggling with inefficient and unstructured IT documentation using disparate tools like OneNote and Word docs. They needed a centralized, purpose-built system to create consistent and repeatable processes. This led them to implement Hudu's IT documentation software.

By using Hudu, Network Zoo standardized their documentation with asset layouts and created repeatable procedures. The integrations and mobile access provided real-time data and on-the-go information for technicians. As a result, Hudu helped them resolve tickets twice as fast and increased their capacity to support 1.5 times more clients.

Network Zoo