Case Study: Media8 cuts resolution time and speeds onboarding with Hudu

Media8 - Customer Case Study

Media8, an MSP based in Germany, was struggling with inefficient documentation processes that relied on Excel and Word. This approach caused internal chaos, duplicated work, and a lack of coordination among technicians, hindering their ability to scale client support effectively. These challenges led them to seek a new solution from vendor Hudu and its IT documentation software.

By implementing Hudu, Media8 centralized its documentation, gaining features like custom asset layouts and Microsoft 365 integration. The results for the MSP were significant: they nearly doubled their client base, cut ticket resolution time in half, and made client onboarding three times faster. The vendor Hudu provided a platform that reduced stress, improved collaboration, and gave Media8 the tools to scale their operations efficiently.

Media8

Marco Splettstößer

Chief Executive Officer