Case Study: KRNL Technology achieves faster ticket resolution and onboarding with Hudu

How KRNL Technology Scaled as a Startup MSP with Hudu

KRNL Technology, a startup MSP, was struggling with scalability after using stale tools like IT Glue and finding that solutions like 1Password couldn't keep up with their growth. Founder Marc Kachtan sought a modern, flexible documentation platform to provide a more reliable and scalable foundation for his new business.

By implementing Hudu, KRNL Technology gained a centralized platform for documentation, integrations, and secure password management. The results were significant, with Hudu helping to cut ticket resolution times in half and accelerate both client and technician onboarding. The vendor's solution also provided critical expiration alerts for hardware and licenses, creating new proactive service opportunities for the growing MSP.

KRNL Technology