Case Study: Fairdinkum Consulting improves IT documentation and speeds resolution with Hudu

Fairdinkum’s Shift to Organized, Reliable IT Documentation

Fairdinkum Consulting, a New York-based MSP, faced challenges with disorganized and unreliable IT documentation stored on a SharePoint site. Their system lacked integration with their ConnectWise PSA, leading to stale data that was rarely used by the team. This inefficiency prompted them to seek a new solution from vendor Hudu.

By implementing Hudu's self-hosted documentation platform, the company centralized its knowledge base and utilized features like expiration alerts and API-driven automation integrated with ConnectWise. This solution provided a reliable, fast system for the entire team. As a result, Fairdinkum Consulting achieved faster resolution times, supported an increased number of clients, and experienced team growth, all thanks to the streamlined workflows enabled by Hudu.

Fairdinkum Consulting