Case Study: Inhouse-Support, Inc. achieves 4x faster ticket resolution with Hudu

4× Faster Ticket Resolution with Hudu

Inhouse-Support, Inc., a Canada-based managed service provider, faced significant challenges with its fragmented documentation system. Using SharePoint and Word documents led to disorganized information, difficult searches, and complex version control, hindering operational efficiency. This prompted them to seek a more robust solution, leading them to adopt Hudu's IT documentation platform.

By implementing Hudu, the company centralized its documentation, asset management, and password vault into a single, searchable system. The solution integrated with their existing tools and utilized custom templates and automation, which streamlined their workflows. As a result, Hudu helped Inhouse-Support achieve a 4x faster ticket resolution time, a 4x faster client onboarding process, and supported 1.5x client base growth.

Inhouse-Support, Inc.