Case Study: The Admiral at the Lake achieves HIPAA-secure instant communication and saves 1–2 hrs/day per person with Hucu.ai

The Admiral at the Lake - Customer Case Study

The Admiral at the Lake, a continuing care retirement community in Chicago, faced fragmented, inefficient communication with providers, families and internal teams using emails, phone calls, texts and paper notes, and needed a HIPAA‑compliant solution. To address these challenges they partnered with Hucu.ai and adopted its mobile/web-based secure messaging platform to centralize care communication.

Hucu.ai implemented a HIPAA-compliant messaging app that lets staff, providers and families exchange real-time updates, share clinical info like X‑ray results, and coordinate care in one place. The result: faster responses, happier and more engaged staff, and measurable gains — saving 1–2 hours per person per day, achieving 100% engagement and supporting staff retention at The Admiral at the Lake.

The Admiral at the Lake

Mark Dubovick

Health Services Administrator