Case Study: Prepare to Care – Emergency Companions achieves major time savings, HIPAA-secure collaboration and 3x growth with Hucu.ai

Prepare to Care – Emergency Companions - Customer Case Study

Prepare to Care - Emergency Companions, founded by Board Certified Patient Advocate Carole Hirsch, provides in‑home support for older adults facing medical crises. The team struggled with fragmented communication across personal and business phones, confusing text threads, and the need for HIPAA‑compliant photo and file sharing. To address these challenges they adopted Hucu.ai’s HIPAA‑compliant messaging platform and mobile app.

Hucu.ai implemented channel‑based patient and discussion channels, a Patient/Family Mode, secure photo/file sharing, and an easy‑to‑use interface so all team members could collaborate in real time. As a result, Prepare to Care reports saving 1–2 hours per day per person, achieving 100% engagement, and supporting 3x growth, while improving team coordination and secure communication enabled by Hucu.ai.

Prepare to Care – Emergency Companions

Carole H

Board Certified Patient Advocate & Geriatric Navigator