Case Study: Mt Rose Health Center Palliative Care and Hospice achieves same-day patient care and real-time team communication with Hucu.ai

Mt Rose Health Center Palliative Care and Hospice - Customer Case Study

Mt Rose Health Center Palliative Care and Hospice, a locally based team providing evidence-based hospice and palliative care, faced slow, fragmented communication that reduced time for patient care. Daily reminders and educational notices were hard to distribute, phone and email caused up to 24‑hour delays, and prior apps were invasive, hard to use, and poorly adopted. To address this, the organization adopted Hucu.ai’s secure clinical communication app.

Hucu.ai implemented a user-friendly, real-time messaging platform connecting clinicians, nurses, doctors and families so admins can send group reminders, overnight status updates, reports and care plans instantly; staff can manage notifications when off duty; and the app includes quick onboarding and recognition/incentive features. The result at Mt Rose Health Center Palliative Care and Hospice was same‑day responses instead of 24‑hour delays, faster actions on patient needs, higher staff engagement and fewer embarrassing family visits — measurably improving timeliness and efficiency of care.

Mt Rose Health Center Palliative Care and Hospice

Jeff

Administrative Director