Case Study: Miracle-Ear achieves 1-2 hours saved per person per day and 100% team engagement with Hucu.ai

Miracle-Ear - Customer Case Study

Miracle-Ear, a 70-year leader in hearing devices, was struggling with fragmented internal and external communication, lack of HIPAA-compliant tools, no real-time information sharing, and slow, manager-gated workflows. To solve these privacy and workflow challenges, Miracle-Ear partnered with Hucu.ai and adopted its secure, HIPAA-compliant messaging platform.

Hucu.ai implemented channel-based, real-time messaging that supports photos, video and documents, with 15-minute timeouts and biometric security, eliminating the need for managers to gate information. The solution saved an estimated 1–2 hours per person per day, drove 100% engagement, improved team collaboration and productivity, and provided analytics and an “Honors” recognition metric to support growth—measurable improvements attributed to Hucu.ai.

Miracle-Ear

Tim Morton

Miracle-Ear