Case Study: Kontos Psychotherapy LCSW PC maintains continuity of care and centralizes HIPAA‑compliant communication with Hucu.ai

Kontos Psychotherapy LCSW PC - Customer Case Study

Kontos Psychotherapy LCSW PC, a West Babylon, NY behavioral health practice, faced loss of in-person care during the COVID-19 pandemic, fragmented information sharing across faxes, texts, email and phone, and lacked a person-centered communication tool. To remain HIPAA-compliant and maintain client connections they adopted Hucu.ai, a HIPAA-compliant telehealth and person-centered communication platform.

Using Hucu.ai, Kontos created patient-specific channels that included clients, family members, clinical and administrative staff and external providers, and used built-in video conferencing and multimedia attachments to deliver care remotely. Hucu.ai centralized communications onto a single app, supported continuity of care with no lost therapy sessions, improved customer satisfaction, and protected staff and patient safety during the pandemic.

Kontos Psychotherapy LCSW PC

Kalli Kontos

Director