Case Study: MPAC Healthcare achieves real-time patient-centered communication and scalable telehealth with Hucu.ai

How MPAC Healthcare launched its Telehealth service offering within days using Hucu.ai, while simplifying ability for SNF staff to coordinate care proactively

MPAC Healthcare, a leader in primary and mental health care for senior living, faced the challenge of keeping clinical leadership and dispersed teams connected across more than 100 communities while launching an affordable telehealth program and obtaining consistent analytics. They needed a single, scalable way to replace siloed channels (email, phone, fax) and to ensure timely, coordinated care across Nurse Practitioners, Licensed Clinical Social Workers, Medical Directors and skilled nursing partners. Hucu.ai was selected to address these needs.

Hucu.ai deployed its patient-centered messaging app and One Touch Telehealth capabilities (browser and iOS/Android) with quick implementation and no IT lift, adding RPA to auto-notify the right telehealth team. The platform delivered real-time patient hot lists, secure sharing of documents/images, and powerful analytics showing telehealth session counts, speed to visit, and reimbursable encounters. As a result, MPAC saved clinician time, kept teams on the same page, increased capacity to manage more locations, and gained actionable visibility to scale care—demonstrating measurable telehealth performance and workflow improvements driven by Hucu.ai.

MPAC Healthcare

Ashley Y

Nurse Practitioner