Case Study: Bulverde Family Medicine cuts communication time by 75% and streamlines HIPAA-compliant care coordination with Hucu.ai

How Bulverde Medicine is saving significant time in care coordination while providing top quality patient care

Bulverde Family Medicine, a growing provider group in San Antonio, TX, faced an exponential communication challenge coordinating care for seniors across hospitals, skilled nursing facilities, specialists, families, and multiple locations while remaining HIPAA compliant. The volume of outreach—often 70–90 texts and 50–70 calls a day for Dr. Ethridge—made tracking patients and collaborators inefficient, so they turned to Hucu.ai’s patient-centered messaging app to centralize and secure all patient communication.

Hucu.ai implemented a quick-to-rollout patient-centered messaging platform with in-app tagging, file/image sharing, and per-patient pricing that required no IT support. The result: a 75% reduction in daily communication time (per Care Coordinator Mandi Killian), fewer phone tags, better-organized patient channels, increased capacity for coordinators to manage more patients, and scalable growth for Bulverde Family Medicine.

Bulverde Family Medicine

Raina Ethridge

Practice Manager