Case Study: Aquarian Clinic achieves urgent-care avoidance, time savings, and reduced patient stress with Hucu.ai

Direct Primary Care Eliminates Stress, Spares Time, and Prevents an Urgent Care Visit

Aquarian Clinic, led by Dr. Taylor Drew, struggled with slow, insecure communication—patients and staff waited for responses, sensitive information couldn’t be shared over phone or email, documentation was duplicated, and patients had limited access outside working hours. To address these problems, the clinic implemented Hucu.ai’s HIPAA‑compliant secure messaging app to connect clinicians, staff, and patients in real time.

Using Hucu.ai, Dr. Drew and her team set availability statuses, exchanged images and documents securely, allowed team members to participate in patient-centered conversations, and eliminated duplicate paperwork, freeing time for direct care. The platform enabled a patient with a vacation rash to receive a prescription remotely (avoiding an estimated $500 urgent care visit), boosted patient satisfaction and helped grow the clinic’s patient base while reducing documentation burden.

Aquarian Clinic

Taylor Drew

Chief Operating Officer