Case Study: Clearfield County Area Agency achieves real-time risk management and streamlined care coordination with Hucu.ai

Clearfield County Area Agency - Customer Case Study

Clearfield County Area Agency on Aging, a 501(c)(3) nonprofit serving older adults in central Pennsylvania, faced a heavy caseload—only 10 case managers for over 1,000 clients—and needed to reduce preventable hospitalizations and placements, improve real-time communication with internal staff and contracted partners, and securely share confidential documents. To address these challenges they turned to Hucu.ai for a secure, patient-centered communication and analytics platform.

Hucu.ai implemented consumer-centered messaging channels, secure photo/document sharing, real-time acuity scoring and risk-stratification flags, and enhanced flag reporting to capture SDOH factors and partner performance. The platform saved staff time by consolidating communications, kept teams and family members on the same page, improved the agency’s ability to identify and prioritize high-risk clients for intervention, and produced data used to support funding requests and track partner accountability.

Clearfield County Area Agency

Ethen Tarner

Chief Operating Officer