Case Study: CCSI – Case Coordination, LLC achieves faster responses, saves 1-2 hrs/day and 100% staff engagement with Hucu.ai

CCSI – Case Coordination, LLC - Customer Case Study

CCSI – Case Coordination, LLC, which provides in-home assessments and care coordination across six Illinois counties, faced fragmented communication—relying on emails, calls and texts—that slowed responses, hampered field staff and risked insecure information exchange. To address these challenges, CCSI turned to Hucu.ai’s HIPAA-compliant messaging app for a centralized, real-time communications platform.

Hucu.ai implemented organized patient- and team-specific channels, secure messaging and mobile access so case managers in the field could get instant support from leadership. The solution saved an estimated 1–2 hours per person per day, reduced dependency on hundreds of daily phone calls, drove 100% staff engagement, improved client compliance and made day-to-day operations noticeably more efficient for CCSI.

CCSI – Case Coordination, LLC

Marsha

Director of CCU Services