Case Study: SegurCaixa Adeslas automates 85% of customer interactions with Hubtype

SegurCaixa Adeslas automates 85% of customer interactions in 2 months with Hubtype

SegurCaixa Adeslas, a leading health insurer in Spain, faced high operational costs and long wait times due to a heavy reliance on traditional phone and email support channels. To modernize its customer service and automate complex workflows like dental appointment management, the company partnered with Hubtype to implement a conversational app on WhatsApp.

Hubtype's solution automated 85% of customer interactions, including appointment bookings and FAQs, deflecting calls to the messaging channel. This resulted in a 32% reduction in phone traffic and achieved a high customer satisfaction score (CSAT) of 89 out of 100, all within just two months of implementation.

SegurCaixa Adeslas