Hubtype
4 Case Studies
Case Study: Multiasistencia achieves 15% call deflection and 4.7/5 service quality with Hubtype WhatsApp automation
A Hubtype Case Study
How Multiasistencia adds value to customer service interactions?
Multiasistencia, a company specializing in insurance claim management, was looking to improve its customer service and agent productivity. The challenges involved moving common interactions like claim declarations and service delay inquiries away from traditional phone calls to a faster, more modern channel, all while ensuring strict GDPR compliance. They partnered with Hubtype to implement a solution using WhatsApp.
Hubtype helped Multiasistencia launch a secure, GDPR-compliant WhatsApp customer service channel. The solution included features like automated claim intake and queue management for agents. This led to a 15% deflection of calls to WhatsApp, a customer quality perception rating of 4.7 out of 5, and enabled more proactive, personalized communication with customers.
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Multiasistencia
Jorge Fernández González
Multiasistencia