Case Study: MC Cycles streamlines workshop scheduling and customer communication with Hubtiger

MC Cycles streamlines workshop scheduling with Hubtiger

MC Cycles, a bicycle repair shop in Australia, faced challenges in organizing its workshop scheduling and reducing the extensive paperwork and phone calls required to keep customers updated on repairs. This administrative burden was hindering the shop's ability to deliver on its high standards of quality service and customer care. To address this, they turned to Hubtiger's repair software.

Hubtiger implemented a solution that simplified workshop scheduling to keep every job in view and avoid overlaps. The software also automated customer messaging with reminders and updates, saving the team significant time. As a result, MC Cycles reduced time spent on admin, which gave the team more space to focus on their riders and community, all while building greater customer trust.

MC Cycles