Case Study: 99 Bikes saves 8 minutes per job with Hubtiger

99 Bikes saves 8 minutes per job with Hubtiger

99 Bikes, Australia's largest bicycle retailer with over 75 stores, sought to optimize its workshop operations and improve the customer experience. Their challenges included eliminating inefficient double data entry from their point-of-sale system and speeding up their repair and maintenance service turnaround times. To address this, they partnered with vendor Hubtiger and implemented its repair software solution.

The solution from Hubtiger automated customer communications and integrated with the company's POS to eliminate double entry. This resulted in a measurable time savings of 8 minutes per job. The implementation allows 99 Bikes to run more than 10,000 services each month through Hubtiger and send over 25,000 customer SMS messages, leading to faster, more reliable repairs and an improved customer experience.

99 Bikes