Case Study: Shield Watch achieves transparent, profitable agency management for 90 employees with Hubstaff

How an IT & Web Services Agency Uses Hubstaff to Manage a Team of 90 Employees

Shield Watch, founded in 1996 and headquartered in Tampa with an operating center in Kolkata, is a 90-person IT and web services agency delivering custom solutions under brands like LeverIT™ and Code(UR)Idea. As the team and client base grew, managers struggled to track project progress, employee time allocation and true project profitability across remote locations, and clients lacked real-time visibility into day-to-day work.

By adopting Hubstaff (integrated with ActiveCollab), Shield Watch implemented automated time tracking, activity screenshots and project-level reporting that simplified billing, revealed per-project profitability, and gave clients transparent access to progress. The change reduced administrative overhead, improved trust with clients, and positioned the agency to scale its US and international growth while maintaining accountability.

Shield Watch

Kausik Sarkar

Managing Director