Case Study: Take Note achieves 116% more leads and 22% more website traffic with HubSpot

Take Note Embraces All-In-One

Take Note is a UK market leader in transcription services that had grown rapidly but was operating with disconnected marketing tools (Google Analytics, Moz, MailChimp) and no usable CRM, leaving the team blind to lead sources, PPC performance and pipeline management. After trying complex CRMs, they chose HubSpot to get visibility across the customer journey and to deliver a consistent, world‑class customer experience.

With HubSpot Marketing Hub (later adding Sales & Service Hubs) and help from partner Gripped, Take Note moved forms, reporting, live chat and feedback tools into a single platform, mapped customer journeys, centralized sales communication and used NPS-driven reviews. The changes delivered clear results: 22% more website traffic, a 16% increase in customers (16–22% revenue growth) and a 116% increase in leads, plus better forecasting and a stronger customer experience.

Take Note

Thomas Carter

Director of Marketing