Case Study: Plytix achieves 4.8/5 CSAT, 30% less data entry, and faster reporting with HubSpot

Plytix Enhances Customer Delight with HubSpot

Plytix is a B2B SaaS company that helps small businesses centralize and optimize product data for multi-channel e-commerce. In 2018 it was struggling with separate sales, marketing, and support tools that made reporting and customer service slow and inefficient—while needing to scale support without sacrificing its strong 4.8/5 CSAT.

Plytix adopted the full HubSpot stack (including Service Hub, Ads, workflows and a Jira integration) to create a single source of truth, automate routine support and marketing tasks, and centralize reporting. The result: maintained a 4.8/5 CSAT, a 30% reduction in manual data entry, a 45‑minute improvement in monthly reporting time, faster ad audience syncs, and real‑time, cross-team visibility into customer interactions.

Plytix

Kresten Østerby

Product Specialist