Case Study: Teleperformance achieves faster, fairer high-volume recruitment with Hubert.ai

Teleperformance cuts screening time from 4 days to 45 minutes with Hubert

Teleperformance, a prominent player in customer support services, faced the challenge of efficiently screening a massive influx of applicants for Customer Support Agent positions while maintaining fairness and consistency. Their traditional methods were time-consuming and labor-intensive, so they partnered with vendor Hubert to implement its AI-driven interview platform, Hubert.ai.

The solution from Hubert was an AI-driven chat-based interview system that automated the initial screening process. This resulted in an 80% reduction in screening time, a dramatic decrease in time-to-screen from days to minutes, and a noticeable increase in the quality of hires. The implementation also improved the candidate experience and allowed Teleperformance to redirect efforts towards more efficient candidate sourcing.

Teleperformance