Case Study: Nordic Leisure Travel Group boosts acceptance rates with Hubert

Nordic Leisure Travel Group boosts acceptance rate from 50% to 80% with Hubert

Nordic Leisure Travel Group (NLTG), a major Nordic travel agency, faced a challenge in screening high volumes of applicants for entry-level customer service roles. With a focus on a candidate's potential and soft skills rather than experience, their traditional resume-based screening was inefficient and produced inconsistent results. They partnered with the vendor Hubert to implement its automated screening solution to improve candidate quality and digitize their process.

The solution from Hubert was a competency-based video interview that integrated seamlessly with NLTG's existing ATS. This allowed recruiters to gain vital insights into a candidate's drive and customer service ability. The implementation led to exceptional results, with NLTG reporting that their job offer acceptance rate increased dramatically from 50% to 80%. Hubert's solution also removed a significant screening burden from their recruiters, greatly improving efficiency.

Nordic Leisure Travel Group