Case Study: Amendo achieves faster, bias-free recruiting with Hubert

Automating customer support recruiting with Amendo

Amendo, a Swedish recruitment company focused on customer support roles, regularly handled hundreds of applicants for each open position. This created a time-consuming screening bottleneck and made it harder to maintain a strong candidate experience, stay objective, and support diversity and inclusion goals. To address this, Amendo turned to Hubert’s AI-powered job interviews.

Hubert’s solution was integrated with Amendo’s applicant tracking system so candidates could complete structured AI interviews covering skills, motivation, experience, availability, and competency-based STAR responses. Hubert automatically analyzed the answers and ranked candidates against the job description, helping Amendo work faster and more fairly. The result was a 50% faster time-to-fill, with hire quality at least as good as before and reduced unconscious bias.

Amendo

Erica Gjälby

Business Manager Sweden