Case Study: Orient Watch USA reduces porch piracy with HubBox

How Orient Watch USA Beat Porch Piracy After 1-Day HubBox Setup

Orient Watch USA, the official U.S. distributor of a Japanese watch brand, faced significant challenges with porch piracy. This theft of high-value, small packages led to frequent customer complaints, an increased workload for customer service handling claims, and lost sales from hesitant customers. Their average order value was $245, and they were losing about five packages every week.

To solve this, they implemented HubBox's pickup at checkout software, which integrated seamlessly with their Shopify store in just one day. This solution provided customers with secure, local pickup options. As a result, lost package claims for pickup orders dropped from 1.5% to virtually zero. Within eight weeks, 8-10% of customers chose pickup, which also saved around $1 per order on shipping costs. HubBox dramatically improved delivery security and customer confidence.

Orient Watch USA

James Wong

E-commerce Manager