Case Study: Brown Bag Clothing reduces failed deliveries and boosts average order value with HubBox

How Brown Bag Clothing use HubBox to reduce failed deliveries and drive increased spend

Brown Bag Clothing, an online retailer of discounted menswear, faced the challenge of meeting high customer delivery expectations. They sought to implement a local Click & Collect solution to reduce failed deliveries and associated customer service queries, prioritizing a process that was easy to integrate with their existing systems. They partnered with vendor HubBox to use their Click & Collect service.

HubBox provided a solution that was integrated smoothly with Brown Bag's Magento platform without requiring changes to their couriers or warehouse management system. The implementation was completed in days. The results were significant, including a 15% increase in average order values for Click & Collect, a measurable reduction in delivery-related customer service queries, and 5% of all orders being fulfilled via Click & Collect within 60 days.

Brown Bag Clothing

Paul Bradley

IT and Operations Director