Case Study: Avalanche Vapes reduces missed deliveries and shipping costs with HubBox

How Avalanche Vapes reduced missed deliveries, cut costs and delighted customers by rolling out HubBox’s pickup at checkout software

Avalanche Vapes, a leading UK online vaping retailer, faced challenges with rising missed deliveries, increasing redelivery costs, and lost parcels. This was creating frustration for both the business and its customers. They partnered with HubBox to implement its pickup at checkout software, seeking to give customers more control and keep delivery costs in check.

HubBox managed the entire integration end-to-end, enabling pickup at checkout within days. The solution provided access to thousands of DPD pickup points and included Avalanche Vapes' own store as an option. As a result, 10% of customers now choose pickup, which has reduced missed deliveries, decreased support queries, and lowered average shipping costs for the business. HubBox delivered happier customers and long-term savings for Avalanche Vapes.

Avalanche Vapes

Lynn Devaney

Director