Case Study: Ikeja Electric Improves Customer Satisfaction with Huawei AMI Solution

New ICT Benefits Nigeria’s Electricity Services — Huawei Assists Ikeja Electric in Improving Customer Satisfaction

Ikeja Electric, Nigeria's largest power distribution company, faced significant challenges with inefficient manual meter reading, a low electricity fee collection rate of 60%, and high line losses of up to 40% due to an aging infrastructure and power theft. To address these issues, they partnered with vendor Huawei to implement its Advanced Metering Infrastructure (AMI) Solution and smart prepaid meters.

Huawei’s solution utilized wideband power line communication technology for remote automatic meter reading, real-time grid monitoring, and multiple convenient payment methods for customers. This implementation allowed Ikeja Electric to achieve a 100% successful meter reading rate, reduce line losses by 31%, and save 90% on labor costs through automated operations, significantly improving customer satisfaction and loyalty.

Ikeja Electric

Engr. Abiodun Ajifowobaje

Former CEO