Case Study: The Urology Group boosts upfront collections with HST Pathways patient estimates

The Urology Group began using HST Clariti amidst the challenges presented by the global pandemic

The Urology Group, a multi-state urology practice, faced operational challenges including manual patient eligibility verification and an inability to collect upfront payments on 90% of cases, which led to sending $1.1 million annually to collections. They partnered with HST Pathways to implement its patient estimates solution to automate these complex processes and improve financial stability.

By using HST Pathways' patient estimates, The Urology Group streamlined its operations, enabling upfront collections and efficient contract management. The results included a 66% increase in upfront patient payments, a 50% decrease in accounts sent to collections, and a 33% reduction in full-time staff. This translated to an additional $1 million collected upfront annually, significantly improving cash flow and patient satisfaction.

The Urology Group

Glynda Wilson

Business Manager