Case Study: Surgery Center of the Pacific improves financial clarity and collections with HST Pathways

Surgery Center of the Pacific enhances efficiency and patient satisfaction with automated financial solutions, saving time and reducing miscommunications

The Surgery Center of the Pacific, an ASC, faced a challenge with its labor-intensive, manual process for patient financial communications. The center was spending 40 hours per week on phone calls to verify benefits and calculate costs, which led to patient confusion and dissatisfaction. To address this, they turned to HST Pathways for a solution.

By implementing HST Pathways' patient estimates platform, the center automated the process of determining financial responsibilities. This solution from HST led to significant results: weekly phone time was reduced from 40 to 15 hours, staffing needs for financial counselors were cut in half, and upfront collections were boosted, all while greatly enhancing patient satisfaction and trust.

Surgery Center of the Pacific