Case Study: Spring Creek Surgical Center reduces patient estimate times with HST Pathways

Spring Creek Surgical Center enhances efficiency and patient communication with innovative technology, reducing estimate times from hours to minutes

Spring Creek Surgical Center, an outpatient surgical facility in Utah, faced a significant challenge as their office manager spent hours manually calculating patient financial estimates. This labor-intensive process delayed other critical responsibilities and hindered effective communication with patients. They turned to HST Pathways for a solution using their patient estimates service.

By implementing HST Pathways' patient estimates, the center streamlined its process, reducing calculation time from hours to just 15 minutes—a 97% decrease. This allowed for timely and transparent patient communication, which significantly increased patient trust and satisfaction. The vendor's solution revolutionized their workflow, freeing up staff to focus on other important tasks.

Spring Creek Surgical Center

Brooke Hawes

Office Manager