Case Study: Saint Luke's Surgicenter boosts collections and reduces denials with HST Pathways

Saint Luke's Surgicenter increased efficiency, reduced financial stress for patients, and enhanced overall care quality

Saint Luke's Surgicenter, a multi-specialty ambulatory surgery center, was experiencing growth that strained its highly manual financial processes. This led to inefficiencies, a risk of lost revenue from claim denials, and a stressful experience for patients. They partnered with HST Pathways to streamline patient financial counseling and improve workflow.

HST Pathways implemented its patient estimates solution to verify insurance and clarify patient responsibilities upfront. This resulted in a significant increase in upfront collections and a notable decrease in claim denials for the surgery center. The solution also enhanced the overall patient experience and improved employee satisfaction by reducing financial uncertainty and streamlining operations.

Saint Luke's Surgicenter