Case Study: Quad City ASC improves operations, patient communication, and staff satisfaction with HST Pathways

Quad City ASC experienced a transformation in communication and employee satisfaction

Quad City ASC, an ambulatory surgery center specializing in orthopedic and pain management, faced challenges with its previous software, Vision by SIS, which had limited user licenses and caused inefficiencies. The center also struggled with time-consuming paper charting that led to miscommunication and incomplete charts. They sought a comprehensive solution from HST Pathways to enhance communication, reduce costs, and transition away from paper.

HST Pathways implemented its billing and inventory, electronic charting, patient estimates, and scheduling & care communication solutions. This led to streamlined operations, a greater than 20% reduction in paper usage, and a decrease in accounts receivable days. The solution also improved chart completion, increased revenue, and boosted both patient satisfaction and staff job satisfaction through better communication tools.

Quad City ASC

Kelly Cubbage

Nurse & Team Lead