Case Study: Orthopaedic Associates of Michigan improves inventory management and patient communication with HST Pathways

Orthopaedic Associates of Michigan enhanced patient communication, improved inventory management, and reduced cancellations

Orthopaedic Associates of Michigan, an ambulatory surgery center (ASC), was facing significant operational inefficiencies due to manual processes and a lack of integration between its various systems, including SIS AdvantX and Envi. These challenges hindered workflow and created major issues with inventory management, prompting the search for a new solution.

The ASC selected HST Pathways and implemented its suite of solutions, including Scheduling & Care Communication, Patient Texting & Pre-Assessments, and Billing & Inventory. The results were transformative: inventory system integration was solved seamlessly, manual chart packs were reduced by 67%, and the automation allowed the center to avoid replacing a full-time employee. HST Pathways' solutions also dramatically improved patient communication and set the stage for further cost savings and operational efficiency.

Orthopaedic Associates of Michigan

Jessica Rodriguez

Executive Director