Case Study: Live Oak Surgery Center improves patient communication and operational efficiency with HST Pathways

Live Oak Surgery Center uses HST Pathways to streamline processes and improve patient communication and transparency

Live Oak Surgery Center, a multi-specialty surgery center in Texas, was facing declining patient satisfaction and rising operational costs. Their previous software platform was difficult to use and hindered their ability to verify insurance, provide cost estimates, and communicate with patients, which led to an increase in bad debt. The center was considering hiring an additional employee to manage these challenges before turning to HST Pathways for a solution.

HST Pathways implemented its suite of solutions, including patient estimates, scheduling & care communication, and patient texting & pre-assessments. This provided the center with a cohesive platform that streamlined their financial and operational processes. The results included increased patient satisfaction scores, a reduction in bad debt and write-offs, and optimized block utilization. The HST solutions also improved staff efficiency by automating tasks like patient communication and data collection.

Live Oak Surgery Center

Lora Reed

Administrative Director