Case Study: Advanced Vision Surgery Center reduces AR by 75% with HST Pathways patient estimates

Improving the Entire Patient Collection Process

Advanced Vision Surgery Center, an ophthalmology ASC in Colorado, faced significant inefficiencies in its patient collection process after opening in 2019. The challenge involved a manual workflow where staff had to verify benefits by phone and calculate patient responsibility estimates manually, a time-consuming process prone to errors that hindered upfront collections. To address this, the center turned to HST Pathways for a solution.

By implementing HST Pathways' patient estimates and its exclusive Progressive Estimation feature, the center automated eligibility verification and real-time calculation of patient responsibility. The solution integrated both facility and surgeon fees into a single estimate to prevent double-charging deductibles. This allowed the center to text or email estimates to patients and track when they were viewed. The results were a 75% reduction in patient accounts receivable, a significant decrease in patient refunds and payment disputes, and improved operational efficiency and patient satisfaction.

Advanced Vision Surgery Center

LeAnne Clayburn

Business Office Manager