Case Study: Gulf Coast Outpatient Surgery Center reduces canceled cases with HST Pathways patient estimates

Gulf Coast Outpatient Surgery Center transformed patient communications and operational efficiency, achieving remarkable results with HST Clariti

Gulf Coast Outpatient Surgery Center, a multi-specialty ASC in Mississippi, was struggling to provide timely financial estimates to nearly 1,000 patients monthly. This lack of clear communication led to a high rate of canceled or rescheduled cases, patient hesitation, and staff frustration, prompting the need to hire an additional employee. They turned to HST Pathways for an automated solution that could deliver precise estimates without sacrificing a compassionate patient experience.

HST Pathways implemented its patient estimates solution, which provided accurate financial information to patients in minutes well before their procedures. This resulted in an 89% reduction in canceled or rescheduled cases, significantly enhanced patient trust and satisfaction, and eliminated the need to hire an additional full-time employee.

Gulf Coast Outpatient Surgery Center