Case Study: Fountain View Surgery Center improves patient collections with HST Pathways

Fountain View Surgery Center enhances patient collections and reduces refunds with HST Clariti's advanced solutions

Fountain View Surgery Center, an ambulatory surgery center in Michigan, faced the challenge of providing accurate patient cost estimates. Their internal process for determining patient benefits, including copays and deductibles, was unreliable and time-consuming. This made it impossible to collect the correct amounts from patients prior to their date of service, tying up valuable staff resources and creating confusion.

To solve this, the center implemented the patient estimates solution from vendor HST Pathways. This new system streamlined the process, allowing them to quickly provide accurate estimates. As a result, HST Pathways helped the facility significantly improve patient collections before the date of service, decrease the number of patient refunds, and increase overall operational efficiency and employee satisfaction.

Fountain View Surgery Center