Case Study: Dublin Surgery Center improves patient financial experience with HST Pathways

Dublin Surgery Center enhances patient financial experience with HST Clariti, streamlining processes and maintaining high patient satisfaction

Dublin Surgery Center, an ambulatory surgery center (ASC) in Ohio, faced a challenge when its surgical case volume grew beyond what its lean staff could efficiently manage. This threatened its high patient satisfaction scores and collections, as patients were not receiving timely information about their financial responsibilities. To address this, they turned to vendor HST Pathways and its patient estimates solution.

By implementing HST Pathways' patient estimates, the center automated the process of determining and delivering accurate cost share estimates to patients. This solution streamlined patient payment options and reduced the staff's workload without requiring additional hires. As a result, Dublin Surgery Center maintained its top-tier patient experience scores while improving the timeliness of its financial collections.

Dublin Surgery Center