Case Study: Crown Point Surgery Center improves scheduling efficiency and collections with HST Pathways

Crown Point Surgery Center enhances efficiency and patient care through innovative cloud-based surgery coordination

Crown Point Surgery Center, an ASC in Colorado, faced significant operational challenges due to a fragmented surgery coordination process. Their system, which relied on emails, texts, phone calls, and whiteboards, led to frequent miscommunications, inefficiencies, and staff stress, particularly when handling last-minute case additions. This disjointed communication made it easy to miss critical steps and created a heavy administrative burden.

The ASC implemented the HST Pathways scheduling and care communication suite to create a central, real-time hub for all case updates. This HST solution replaced manual processes with digital surgery boards and automated notifications, drastically reducing coordination time and errors. The results were remarkable: the time to coordinate a single case dropped from 21 to 5 minutes, and the facility saved approximately 205 staff hours per month, leading to a more focused team and an enhanced patient experience.

Crown Point Surgery Center

Amy Ishmael

Surgery Scheduler