Case Study: Keurig Dr Pepper achieves consistent, unified training across a dispersed workforce with HSI

Keurig Dr Pepper Creates Consistency in Dispersed Workforce

Keurig Dr Pepper faced a challenge after acquiring numerous distributors and bottlers: a geographically dispersed workforce with inconsistent standards that created liability and operational risks. To quickly establish company-wide practices for everything from customer interactions to production and recordkeeping, Keurig Dr Pepper turned to HSI and its menu of eLearning courseware, combining off-the-shelf and custom content to accelerate rollout.

HSI developed a mix of customizable off‑the‑shelf videos and fully custom short-form training, applying scripted content and award-winning instructional design to produce over 14 hours of material in two years. The 8–10 minute videos—viewable on desktops, tablets, and phones—delivered high employee participation, measurable behavior change, and a more unified culture while supporting KDP’s KPIs and reducing the burden of in‑house content creation. HSI’s solution enabled faster, consistent training across the organization.

Keurig Dr Pepper

Bruce Miner

Director of Coaching and Capabilities